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My rating
8.0
out of 10. My opinion, not a benchmark.
Verdict
For small businesses whose customers write on chat apps. One inbox beats five.
What it is for
If customers message you on WhatsApp or Instagram, a shared inbox keeps those conversations in one place so nothing slips through.
At a glance
Pros and cons.
Pros
Several messaging channels in one place
Made with small teams in mind
Easier to share the load between people
Cons
Which channels you can use depends on each platform's rules
Check which channels each plan includes
Pricing
Same lane
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Sell & Support
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Chatbase
AI support chatbot
An AI chatbot trained on your own content.